Privacy Policy

1. Introduction

Rosecape Inc. ("Rosecape", "we" or "our") is committed to protecting the privacy of visitors to its website www.rosecape.com (the "Website"). This Privacy Policy describes the types of personal information we collect, how we use it, the measures we take to protect it and your rights in this regard.

This policy is drafted in accordance with Quebec's Act respecting the protection of personal information in the private sector (R.S.Q., c. P-39.1, as amended by Bill 25), the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

2. Person Responsible for the Protection of Personal Information

In accordance with Bill 25, Rosecape has designated a person responsible for the protection of personal information. For any questions or requests regarding your personal information, please contact us:

Rosecape Inc.
Gatineau, Quebec, Canada
Email: info@rosecape.ca

3. Personal Information We Collect

We may collect the following categories of personal information:

3.1 Information Provided Directly by You

• Contact information: name, email address, phone number, company name, job title, when you submit a contact form or write to us directly.
• Communication content: the content of messages you send us through the contact form or by email.

3.2 Information Collected Automatically

• Browsing data: IP address, browser type, operating system, pages viewed, date and time of access, referring URL.
• Cookies: we use cookies and similar technologies as described in our Cookie Policy.

4. Purposes of Collection and Use

We use the personal information collected for the following purposes:

• Responding to your inquiries and communicating with you.
• Improving and optimizing our Website and user experience.
• Analyzing Website usage for statistical and performance purposes.
• Ensuring the security and proper functioning of the Website.
• Complying with our legal and regulatory obligations.

We do not sell your personal information to third parties. We do not use your personal information for profiling or automated decision-making purposes.

5. Consent

By submitting your personal information to us through the contact form, you consent to our collection, use and disclosure of such information in accordance with this policy.

You may withdraw your consent at any time by contacting us at the address indicated in section 2. Withdrawal of consent does not affect the lawfulness of processing based on consent carried out before such withdrawal.

6. Disclosure to Third Parties

We may disclose your personal information to the following third parties, only to the extent necessary:

• Service providers: web hosting, analytics services, email services, that process data on our behalf and in accordance with our instructions.
• Public authorities: when required by law, a court order or a competent regulatory authority.

All our service providers are required to protect your personal information in accordance with applicable legislation and our contractual agreements.

7. Retention of Information

We retain your personal information only for the period necessary to fulfill the purposes for which it was collected, or as required by applicable legal requirements. Information collected through the contact form is retained for the duration of the business relationship and for a reasonable period thereafter.

When personal information is no longer necessary, we securely destroy or anonymize it.

8. Security Measures

We implement reasonable and appropriate security measures to protect your personal information against unauthorized access, disclosure, modification or destruction, including:

• Encryption of communications (HTTPS/TLS).
• Access controls for personal information.
• Staff training on the protection of personal information.
• Regular assessment of our security practices.

9. Your Rights

In accordance with applicable legislation, you have the following rights:

• Right of access: you may request access to the personal information we hold about you.
• Right of rectification: you may request the correction of inaccurate or incomplete personal information.
• Right of deletion: you may request the deletion of your personal information, subject to our legal retention obligations.
• Right to portability: you may request the communication of your personal information in a structured, commonly used technological format.
• Right to withdraw consent: you may withdraw your consent at any time.

To exercise any of these rights, please contact us at the address indicated in section 2. We will respond to your request within the timeframes required by applicable law.

10. Transfer Outside Quebec

If we need to transfer your personal information outside Quebec, we will ensure, in accordance with Bill 25, that such information receives adequate protection. We will conduct a privacy impact assessment before any transfer and enter into appropriate contractual agreements with recipients.

11. Privacy Incident

In accordance with Bill 25, in the event of a privacy incident presenting a risk of serious harm, Rosecape will notify the affected individuals and the Commission d'acces a l'information du Quebec as soon as possible. We will also maintain a register of privacy incidents.

12. Changes to the Policy

Rosecape reserves the right to modify this policy at any time. Any modification will be posted on the Website with an updated effective date. We encourage you to review this page regularly.

13. Contact Information

For any questions, requests or complaints regarding this policy or the processing of your personal information:

Rosecape Inc.
Gatineau, Quebec, Canada
Email: info@rosecape.ca
Website: www.rosecape.com

If you are not satisfied with our response, you may file a complaint with the Commission d'acces a l'information du Quebec.